Return Policy
We want you — and your pets — to be totally happy with your purchase. If something isn’t quite right, we’re here to help.
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Standard Returns
We accept returns within 15 days of purchase for unused, unopened items in their original condition. To start a return, just email us at pvopetcollective@gmail.com and we’ll guide you through the process.
Please note: return shipping fees may apply unless the item was damaged or incorrect.
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Freshness Guarantee (Treats)
We stand by the quality and freshness of our handmade treats. If you’re not satisfied, we’re happy to make it right.
You can return treats within 2 weeks of the bake date, as long as:
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They’ve been stored according to the care instructions on the packaging
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They are returned in their original packaging
Once we receive the returned items, we’ll coordinate a replacement or exchange that works best for you.
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Grooming Products
Due to the nature of grooming products, we can’t accept returns unless the item is unused and unopened.